Trojan Firearms LLC reserves the right to update the Shipping Policy as needed.
Currently our shipping is a fixed price using USPS, however Trojan Firearms LLC reserves the right to update shipping charges at any time. Trojan Firearms will update shipping charges with, but not limited to, product expansion, and adding additional shipping providers.
All international shipping, customer is responsible for any or all of the following fees if applicable: Duty, Taxes and or Brokerage Fees. Any or all of these fees may be required at time of delivery. If customer refuses delivery, you are still responsible for all delivery charges including and/or all international fees that are applied during delivery and is not refundable.
How Our Rates Are Calculated
Trojan Firearms LLC currently charges a flat rate by item size and/or quantity, plus the cost of shipping and packing materials. Costs associated with such, are passed to the buyer to offset the costs of packaging and labor, as well as the actual postage required. Shipping costs are an inherent feature in any mail-order service, and we hope that you will understand.
Damage during Shipment: The items we sell pass a thorough manufacturer’s inspection prior to shipping. You are responsible for the product once it is in transit, including any damage or loss that may occur during shipment. If you receive a damaged product, please contact the shipper (typically Fed Ex, USPS, or UPS) first and file a damage claim with the shipper, then contact Trojan Firearms LLC Customer Service to help you with the claim and or replacement.
Order Cancellation Policy: Typically orders can be cancelled within 48 hours if the order has not been shipped. Any cancellation to an order after 48 hours of the original sale date or if the order has been shipped, then and automatic 30% restocking/cancellation fee plus any shipping charges incurred. Special orders and all firearms shipped are not refundable. Please call ahead of time before canceling. If your order has been sent, you will be charged all of the freight costs. All special orders are non-refundable.